Refund Policy

We strive to satisfy our customers and we understand that there may be times when a product needs to be refunded. Our policy is to provide our customers with a replacement product or refund, depending on the situation.

Returning products

Since these are custom made items we cannot accept returns. Please contact us by email for further instructions.

Address details

Check and double-check the delivery address provided at checkout. We are not responsible if an incorrect, incomplete address is provided by the customer. If your order has not yet been shipped, we will of course adjust your address.

Refunds

If the returned product meets our returns policy, we will process a refund to the original payment method. It may take up to 10 business days for the refund to appear in your account, depending on your bank's processing time.

Excluded products

Since these are custom-made items, we cannot accept returns .

Postage costs

Shipping costs are non-refundable unless there is an error on our part, such as sending the wrong product.

Contact Us

If you have any questions about our return policy or would like to request a return, please contact us via email. We are here to help and will do everything we can to ensure your satisfaction.